005（8.5）

All right, let's start. So, could you tell me your full name, please?

I am Solon Park, and my English name is Angelina.

Perfect, and are you working or are you a student?

I was a student until this June, and I am now taking a gap year.

And what do you like to do when you have some free time?

I like to listen to some music. I am also a singer myself, so I practice singing as well.

Okay, now we're going to talk about public transportation. So, what kind of public transport do you usually take?

So, there are a few options in Korea if you want to take public transportation. My favorite one is the subway because it always makes you get places on time, and unlike the bus, there is no traffic or unexpected events that you need to consider when moving.

And when do you usually take public transport?

I take public transport when I have to get to places when my parents aren't able to give me a ride. And because I have a driver's license, I can drive, but I'd say I take public transport when my parents don't trust me with their cars.

Okay, and do you think most people in your country prefer public transportation or private transportation?

Because we live in the busiest city in the country, I think it might be better for some people to take public transportation.

And did you take public transport when you were a child?

Mostly, I think I traveled by car because my parents thought it might be safer.

Okay, now we're going to talk about science. So, do you like science?

Not really. Well, it depends on which branch of science you're talking about, but overall, I think I'm a more humanities-oriented person.

Okay, and when did you start to learn about science?

I might have had some experimental lessons in preschool, but I think my lessons began in year one.

Okay, and what kind of interesting things have you done with science?

Something called a STEM project. So, you kind of work as a group towards an investigative goal that you set yourself, and you conduct the experiments yourself and write up a report. I think that was the most interesting experience for me.

And do people in your country often visit science museums?

I think it is kind of popular among people to visit museums, and one of them would be science museums.

And do you like watching science TV programs?

I think I enjoyed watching some National Geographic videos. When it gets to the details, I switch channels, but yeah, I think I do.

Alright, very nice. That'll do for part one. So now, let's go on to part two. Keep it going. This is your part two question. Alright, I'll just give you a pencil there. So, I'll give you one minute to prepare and do some note-taking.

Okay.

Alright, you can begin.

Alright, that's one minute now. Okay, so yeah, could you describe a problem you had while shopping online or in a store?

So, the problem I had was when I was shopping for my prom dress. It happened this June because that's when the prom happened. My problem was that I didn't like the design. There were a few options, but the one I chose in the end wasn't still my best choice, so I had to ship it early and then do some fixing myself. How I felt about the experience was that I was at first very nervous that I might not have a good dress for prom. Basically, afterwards, I felt that I could make some changes myself and that I didn't need to just stick to what the shopping malls had for me. I could make it more satisfying for my eyes myself.

Alright, very nice. Now we're going to go on to part three of the test. Okay, so yeah, just to answer these questions. Okay, so what kind of customer service do you think is good?

So, when people go shopping, like what sort of service do people usually expect a good customer service to be? Well, I guess you would have to be nice and be able to give answers to people's queries, like "Where is this shop?" I think that would be the basics that people would expect.

What do you think people should do if the customer service they receive is not satisfactory?

There would be a few ways to deal with that kind of problem. Well, the shop might have a complaint service themselves where they can write a short comment on their website or submit it to their superior. Otherwise, there might be an out-of-store review system where you can share your opinion with other customers who might think about going there but maybe don't want to encourage them as much.

And what do you think are the differences between shopping online and shopping in-store?

Trying clothes on, I think camera technology has evolved very much so that you can kind of feel the texture through the screen. I think that kind of problem has been less of an issue for a couple of years, but I think still being able to try it on yourself and see how it fits is the biggest, crucial thing that divides the shopping styles.

And why do you think some people prefer online shopping rather than going to stores?

I think it's easier to compare different options. You can literally have many windows open and then have a look at what you can buy with limited budgets, so I think that's why people prefer it.

Okay, yes, yes. And so, do you think in the future in-store shopping will become a thing of the past?

Hmm, that's a difficult question. In the near future, I'd say no. If we're talking about a hundred years' time, maybe, but I don't think it would be the case for premium stores. We still want to try on the most expensive clothes before making that large purchase, and I think there is that extra bit of care you can get from in-person meetings, like when you go to a tailor to get a suit. I think that kind of thing can only happen in person, so maybe they'd fade out overall, but I think some of the most premium stores would remain regardless of how much technology gets better.

And what do you think customers should do when they have a problem with something they bought online?

Online shopping malls also have a similar process for how they deal with complaints, but it might be harder because you don't have that personal kind of experience with the seller. So, I think the response would be similar to what you would do in an offline shopping mall. You can post complaints to their superiors or a representative board of that shopping company, or you can share your opinions with other customers. I think that's much easier for online shopping malls because they require a review section so that people can have more trust in their products. So, yes, I think those would be the responses.

Okay, perfect. That'll do. Thank you.

Thank you.

Yeah, so to start with the feedback, I think that was a really good test. I would estimate the score to be 8.5 today. Really clear the whole way. One thing I would say in part two is to try to speak a little bit longer. Your speech was about a minute or a little less than a minute, so in part two, it should be from one to two minutes long, so try and get into a little bit more detail if you can. But that's the only thing.

Part one questions, yeah, just make sure to always give a reason for your answer. And I know science is not really your thing, but in the real exam, you can say that, that's fine. You can say, "I don't really like science," but just the examiner will continue giving you science questions, so don't be surprised if you say, "I don't like science," and they come back and keep asking you. That's normal, but just always explain and give reasons why. Yeah, reasons why in part one.

In terms of grammar errors, very few. Maybe one time you said about your prom dress, "I had to ship it early." Instead of "ship it," I would say, "get it shipped," using the passive voice. "I had to get it shipped early because the company is the one shipping it."

You said as well in part three, "in an offline shopping mall." I would say just "in a shopping mall." I don't think you need to use the word "offline." So I'd say usually we say "online" or "in-store." Yeah, use either one.

But yeah, fluency, pronunciation, it's all really good, so that was a really nice test. Thank you for coming in.

Thank you.

好的，我们开始吧。请告诉我你的全名。

我是Solon Park，我的英文名是Angelina。

很好，你在工作还是在读书？

我今年六月之前是学生，现在正在休学一年。

你在空闲时间喜欢做什么？

我喜欢听音乐，我自己也是个歌手，所以我也会练习唱歌。

好，现在我们来谈谈公共交通。你通常乘坐哪种公共交通工具？

在韩国，有几种公共交通工具可供选择，我最喜欢的是地铁，因为它总能准时到达目的地，不像公交车，有交通堵塞或意外事件需要考虑。

你什么时候通常乘坐公共交通工具？

当我需要去某个地方而父母不能送我时，我会乘坐公共交通工具。因为我有驾照，我可以开车，但我会在父母不放心让我用他们的车时乘坐公共交通。

你认为你们国家的大多数人更喜欢公共交通还是私人交通？

因为我们住在这个国家最繁忙的城市，我认为有些人乘坐公共交通可能会更好。

你小时候乘坐过公共交通吗？

大多数时候，我想我是坐车旅行的，因为我父母认为这样可能更安全。

好，现在我们来谈谈科学。你喜欢科学吗？

不太喜欢。嗯，这取决于你说的是哪一门科学，但总体来说，我认为我是一个更偏向人文学科的人。

你什么时候开始学习科学的？

我可能在幼儿园有一些实验课，但我想我的科学课是从一年级开始的。

你做过什么有趣的科学活动吗？

一个叫做STEM项目的活动。你和小组一起朝着自己设定的研究目标工作，自己进行实验并写报告。我认为这是我最有趣的经历。

你们国家的人经常参观科学博物馆吗？

我认为人们参观博物馆是很普遍的，其中之一就是科学博物馆。

你喜欢看科学电视节目吗？

我喜欢看一些国家地理频道的视频，当内容变得详细时我会换频道，但总体来说，我还是喜欢的。

很好，这部分就到这里。现在我们进入第二部分。继续。这是你的第二部分问题。这是你的铅笔，我给你一分钟时间准备并做些笔记。

好的。

好，开始吧。

好，一分钟到了。请描述一下你在网上购物或在商店购物时遇到的问题。

我在买毕业舞会礼服时遇到了问题。今年六月发生的，因为那是舞会的时间。我的问题是我不喜欢设计。有几个选择，但最终我选择的那件不是我最满意的，所以我不得不提前运送回来然后自己进行一些修改。我对这个经历的感受是，起初我很紧张，担心可能没有好的礼服参加舞会，后来我觉得可以自己做一些修改，不需要仅仅依靠购物中心的选择，我可以让它更符合我的审美。

很好，现在我们进入第三部分。请回答这些问题。

你认为什么样的客户服务是好的？

人们购物时通常期望什么样的服务？我想你需要友好，并且能够回答人们的问题，比如“这家店在哪里？”这些是人们期望的基本服务。

如果客户服务不令人满意，你认为人们应该怎么做？

有几种方式可以处理这种问题。商店可能有自己的投诉服务，顾客可以在他们的网站上写一条短评或提交给上级。否则，可能有一个外部的评价系统，顾客可以在上面分享自己的意见，让其他顾客知道，不要鼓励他们去那家店。

你认为网上购物和实体店购物有什么区别？

试穿衣服，我认为相机技术已经非常发达了，你可以通过屏幕感觉到质地。但我认为能够亲自试穿，看看它如何合身，是区分这两种购物方式的关键。

你认为为什么有些人更喜欢网上购物而不是去实体店？

我认为比较不同的选择更容易。你可以打开很多窗口，看看有限的预算可以买什么，所以我认为这是人们更喜欢网上购物的原因。

你认为未来实体店购物会成为过去吗？

嗯，这是一个难题。近几年，我认为不会。如果是谈论一百年后，也许，但我不认为这会发生在高端店铺上。我们仍然想在做出大额购买之前试穿最贵的衣服，而且面对面的服务有那种额外的关心，比如去裁缝店做一套西装，我认为这只能面对面进行。所以也许整体上会逐渐消失，但我认为一些最顶级的商店会一直存在，无论技术如何进步。

你认为顾客在网上购物时遇到问题应该怎么做？

网上购物平台也有类似的处理投诉的流程，但可能更难，因为你没有与卖家的个人接触体验。所以我认为回应会类似于你在实体店购物时的做法。你可以将投诉提交给他们的上级或代表那个购物公司的委员会，或者你可以与其他顾客分享你的意见。我认为这对网上购物平台更容易，因为他们需要一个评论区，让人们对他们的产品有更多信任。所以，我认为这些是回应的方法。

好的，非常完美。谢谢。

谢谢。

好的，从反馈开始，我认为这是一个非常好的测试。我估计今天的分数是8.5。整个过程非常清晰。我要说的一件事是，在第二部分尽量说得更长一些。你的演讲大约是一分钟或稍少于一分钟，所以在第二部分应该是从一分钟到两分钟，所以尽量详细一些。这是唯一的建议。

第一部分的问题，确保总是为你的回答给出一个理由。我知道你对科学不太感兴趣，但在真实考试中，你可以说出来，这没问题。你可以说“我不太喜欢科学”，但考官会继续给你科学问题，所以不要惊讶，如果你说“我不喜欢科学”，他们还会继续问。这是正常的，但总是解释并给出原因。是的，第一部分给出原因。

语法错误方面，非常少。也许你有一次说到你的毕业舞会礼服时说“我不得不提前运送回来”，而不是“运送”，我会说“让它提前运送”，使用被动语态。“我不得不让它提前运送，因为公司是运送它的”。

你还说在第三部分，“在一个线下购物中心”，我会说“在购物中心”就好。我认为不需要使用“线下”这个词。我们通常说“网上购物”或“店内购物”，用其中一个。

但是，是的，流利度和发音都非常好，所以这是一个非常好的测试。谢谢你来。

谢谢你。